I had gone through the materials of this book 10+ years ago when on a mission trip in Tanzania. It was good to revisit the content again. Plenty of worthwhile observations and insights into conflict resolution. His chapter on forgiveness was quite good and very edifying. The rest of it was useful, but nothing profound or groundbreaking. Just solid common sense conflict resolution…or based on mankind’s track record, maybe not so common sense.
Here is a great excerpt:
Forgiveness is not feeling. It is an act of the will. Forgiveness involves a series of decisions, the first of which is to call on God to change our hearts. […] Second, forgiveness is not forgetting. Forgetting is a passive process […] Forgiving is an active process. […] Finally, forgiveness is not excusing. Forgiveness is the exact opposite of excusing. The very fact that forgiveness is needed and granted indicates that what someone did was wrong and inexcusable.